Returns and Cancellation Policy
Refund Policy for The Sign Man
Clear guidelines on refunds and cancellations
Refund Policy
We strive to ensure complete customer satisfaction with every sign we produce. However, we understand that there may be circumstances where a refund or order cancellation is necessary. Please review our refund policy below for more information.
Order Cancellation
If work has not started: Customers may cancel their orders without any penalty if the cancellation request is made before the commencement of any work on the sign. A full refund will be issued.
If work has started: Customers who wish to cancel their orders after work has commenced will be subject to a cancellation fee. The fee will reflect the amount of work completed up to the point of cancellation. This fee will be deducted from the total refund amount if item has been prepaid.
Refunds
Completed Orders: Once the sign has been completed and delivered, refunds will only be issued for signs that are defective or not as per the customer's specifications. Customers must notify us within 7 days of delivery if there is an issue with their sign.
Partial Refunds: In cases where a partial refund is warranted, such as for signs that meet specifications but have minor defects, we will assess the situation and offer an appropriate refund amount based on the extent of the issue.
Return Process
To initiate a return or cancellation, please contact our customer service team with your order details and the reason for your request. We will guide you through the process and provide any necessary instructions.
Contact Information
If you have any questions or require further assistance with our refund policy, please do not hesitate to contact us at:
Email: signman@signman.net
Phone: 1-407-365-3722
Address: 160 E Broadway Street Oviedo, FL 32765
Thank you for choosing our sign business. We appreciate your understanding and cooperation with our refund policy.