Returns and Cancellation Policy

Refund Policy for The Sign Man

Clear guidelines on refunds and cancellations

Refund Policy

We strive to ensure complete customer satisfaction with every sign we produce. However, we understand that there may be circumstances where a refund or order cancellation is necessary. Please review our refund policy below for more information.

Order Cancellation

If work has not started: Customers may cancel their orders without any penalty if the cancellation request is made before the commencement of any work on the sign. A full refund will be issued.

If work has started: Customers who wish to cancel their orders after work has commenced will be subject to a cancellation fee. The fee will reflect the amount of work completed up to the point of cancellation. This fee will be deducted from the total refund amount if item has been prepaid.

Refunds

Completed Orders: Once the sign has been completed and delivered, refunds will only be issued for signs that are defective or not as per the customer's specifications. Customers must notify us within 7 days of delivery if there is an issue with their sign.

Partial Refunds: In cases where a partial refund is warranted, such as for signs that meet specifications but have minor defects, we will assess the situation and offer an appropriate refund amount based on the extent of the issue.

Return Process

To initiate a return or cancellation, please contact our customer service team with your order details and the reason for your request. We will guide you through the process and provide any necessary instructions.

Contact Information

If you have any questions or require further assistance with our refund policy, please do not hesitate to contact us at:

Email: signman@signman.net

Phone: 1-407-365-3722

Address: 160 E Broadway Street Oviedo, FL 32765

Thank you for choosing our sign business. We appreciate your understanding and cooperation with our refund policy.